FAQ

Effective Date: 26/09/2025

1. How long does it take to process my order?

All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email
You’ll get another notification once your order has been shipped.
During busy periods, order processing may take slightly longer.

2. What are your shipping options and delivery times?

We offer the following shipping methods:

Note: Delivery times are approximate and may vary based on your location, courier delays, or other factors.

3. How are shipping charges calculated?

Shipping costs are automatically calculated and displayed at checkout based on your selected delivery method and address.

4. Do you offer domestic shipping only?

Yes. Currently, we ship only within our state.
We do not ship to P.O. boxes or APO/FPO addresses at this time.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email containing a tracking number.
You can track your order online at https://www.jumsworld.com/product/track.

6. What should I do if my order is lost or damaged?

We are not responsible for any items lost or damaged during shipping.
If your package arrives damaged, please contact the shipment carrier or our support team immediately to file a claim.
Keep all packaging materials and the damaged items before filing your claim.

7. How can I contact customer support?

If you have any questions or concerns regarding your shipment, please contact us:

Phone: +91-9384622369
Email: info.jumsworld@gmail.com
Jums World Private Limited
3/1116, MTP ROAD,
Odderpalayam, Annur,
Coimbatore - 641653,
Tamil Nadu